Shipping policy

Shipping and delivery

Brisklittle ships through international supplier partners. Available destinations, shipping options and the shipping charges we collect are shown at checkout before you pay.

Free standard shipping is available on Drift single masks and Travel Duos to the United States, United Kingdom, Canada and Australia.

Processing and delivery times

Processing and delivery times vary by product, destination and delivery service. Any delivery estimate we provide is an estimate rather than a guaranteed arrival date, unless we expressly confirm a guarantee. Customs processing, public holidays and carrier delays can affect arrival dates.

If you need an item by a particular date, contact us before ordering so we can check the available delivery information. We do not promise a delivery deadline unless we have confirmed it with you.

Shipping charges

Review the shipping charge, any taxes collected by the store, the order currency and the final total at checkout before completing your purchase. Your bank or payment provider may charge its own currency-conversion or international transaction fees.

Tracking your order

We will provide tracking details when they are available. Tracking can take time to update after a parcel is handed to the delivery service. If you need help locating your order or understanding a tracking update, email arashkhodadoost08@gmail.com or use our contact page, including your order number.

Delays and orders we cannot fulfil

If we cannot dispatch your order within the timeframe promised when you ordered or the timeframe required by applicable law, we will notify you, explain the delay and provide a revised timeframe where possible. You can choose to agree to the delay or cancel for a full refund. If we cannot fulfil your order, or do not receive consent to a delay when the law requires it, we will cancel the affected order and refund the payment.

If your parcel has not arrived within a delivery estimate we provided, or tracking shows a problem, contact us. We will investigate with the delivery partner and explain the next steps. Brisklittle remains your point of contact; you do not need to resolve the order directly with our supplier.

Delivery details and order changes

Please check your delivery address and contact details before paying. Contact us promptly if you notice an error. We will try to update the details before dispatch, but changes may not be possible once the order is on its way. If a requested change or redelivery has an additional charge, we will explain it before arranging it.

Damaged or incorrect deliveries

If an item arrives damaged or is not what you ordered, contact us with your order number and a description of the issue. Photos can help when available. Our Returns and Refund Policy explains how we handle these requests.

Nothing in this policy excludes or limits your rights under applicable consumer law, including rights relating to delayed, lost, damaged or incorrectly fulfilled orders.