Refund policy

Returns and refunds

We want your order to arrive as described. If you need help, contact Brisklittle or email arashkhodadoost08@gmail.com with your order number.

30-day change-of-mind returns

You can request a change-of-mind return within 30 days of receiving your order. Items must be unused, unworn and in their original packaging. For hygiene reasons, sleep masks that have been worn or used are not eligible for a change-of-mind return.

These conditions apply only to voluntary change-of-mind returns. They do not limit your rights if an item is faulty, damaged, unsafe, incorrectly described or different from what you ordered.

How to start a return

Contact us with your order number, the item you want to return and the reason for your request. We will explain the next steps and provide the appropriate return address. Please contact us before posting an item. Do not send it to the sender address on your parcel unless we confirm that address.

For an accepted change-of-mind return, you pay the return postage. We do not charge a restocking fee. We refund the amount paid for the returned item; the original delivery charge is not refunded for a change-of-mind return unless required by law. Keep your postage receipt and consider using a tracked service.

Damaged, faulty or incorrect items

If something is wrong with your order, contact us as soon as reasonably possible and describe the issue. Photos can help when available. We will assess the issue and arrange the remedy you are entitled to, including reasonable return costs where required by law. You do not need the original packaging to raise a claim about a faulty item.

Brisklittle is your point of contact. You do not need to resolve an order problem directly with our supplier.

Refunds

We will notify you of the outcome after reviewing your request or inspecting your return. Approved refunds are issued promptly to the original payment method, unless another method is required by law or agreed with you. Your bank or payment provider controls how quickly the credit appears after we issue it. Contact us if an expected refund has not arrived so we can help trace it.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will confirm whether we can stop fulfilment or update the details. Changes may not be possible once dispatch is underway.

If we cannot dispatch within the timeframe promised when you ordered, we will explain the delay and give you the choice of agreeing to a revised timeframe or cancelling for a full refund. If we cannot fulfil your order, we will cancel it and refund your payment.

Your consumer rights

Nothing in this policy excludes or limits your rights under applicable consumer law, including the Australian Consumer Law. The 30-day change-of-mind window and hygiene conditions do not limit your rights for faulty, unsafe, incorrectly described or incorrect goods.

Where the Australian Consumer Law applies, you can choose a refund or replacement for a major failure. Other remedies, including repair, replacement, refund or compensation, may apply according to the circumstances and the law.